Best Practices in Customer Support Outsourcing
When it comes to customer support outsourcing, best practices include exercises, techniques, or approaches known for producing top-of-the-line outcomes. When it comes to what constitutes best practices, you’re going to find a wide array of opinions. These are what we...
Virtual Assistant Services – What You Should Know
Do you know why entrepreneurs in this day and age struggle to grow their businesses? It’s because they are wearing too many hats and trying to be in two different places simultaneously. As a business owner, you must learn how to manage your time and make the most out...
Outsourcing Technical Support – A Rundown of the Pros and Cons
Along with the rapid technology advancement and increasing demand in online businesses and services, we have seen exponential growth in the technical support sector over the past decade. It's essential to know precisely why you should or should not outsource your...
Things to Consider When Choosing a Call Center Service Provider
Outsourcing your operations is a big decision that requires significant research and investment. There are numerous reasons why companies or business owners outsource certain parts of their operations to a third-party organization. It could be increasing efficiency...
Skills to Look for When Outsourcing Customer Support
Many of us look at customer support as if it's all about answering the telephone and making phone calls, but in all honesty, customer support involves so much more than that. It involves live online chat, responding to tickets through email and social media – it...
Types of Virtual Assistant Services
If you own a business, whether it's a small or a large company, you may want to look into hiring a virtual assistant to give you a helping hand. By hiring a virtual assistant, it will take a lot of stress off of your shoulders. The virtual assistant market has been...
Hit Rate Solutions is #9 on Top Virtual Assistant Companies 2021 list of Superbcompanies.com
February 3rd of 2021- The list of Top Virtual Assistant Companies 2021 was released by Superbcompanies.com. The list includes the top virtual assistant companies that offer online services to individual entrepreneurs, startups, and large corporations. Only those...
Answering services and Receptionist- Find your Ideal Partner.
When prospects or customers call you, what does it take to provide excellent customer service? This type of work requires more than just a pleasant greeting followed by a cheerful voice. Any individual representing a company should be ready to answer many different...
Do These Things Before Hiring a Virtual Assistant
Years ago, we had a friend that hired a virtual assistant. On her first day on the job, she showed up late. On the second day, she called in sick, and she got fired by the third day. That isn't what our friend was expecting when he hired his first virtual...